Frequently Asked Questions
Everything you need to know about bringing Hirakan into your home.
What materials are used in Hirakan home products?
We prioritize sustainable, high-quality materials including organic cotton, ethically sourced wood, and reinforced ceramics to ensure longevity and style in every piece.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For larger furniture items, delivery may take 10-14 business days depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Currently, Hirakan ships to the continental United States, Canada, and select European countries. Shipping rates and duties are calculated at checkout.
Are your products covered by a warranty?
Yes, all Hirakan furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
How can I track my shipment?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.